Return Refund Replacement Policy

This Return, Refund & Replacement Policy applies to products purchased directly from SANCOM (Spigen Store Bangalore) operated by SanCom, an Authorized Partner of Spigen.

By placing an order on our website, you agree to the terms mentioned below.

1. ELIGIBILITY FOR RETURNS & EXCHANGE

Only products purchased directly from our official website are eligible for return or replacement.

  • Return/Exchange request must be raised within 24 hours of delivery.

  • Replacement request (for wrong/damaged product) must be raised within 48 hours of delivery.

  • Requests made after the specified time frame may not be accepted.

Products purchased from other marketplaces (Amazon, Flipkart, etc.) must be returned through their respective platforms.

2. REFUND POLICY

We generally do not offer direct cash refunds once an order has been delivered and accepted.

However:

  • If a return is approved, we may offer Store Credit equivalent to the product value.

  • Store credit will be valid for 12 months from the date of issuance.

  • In special cases where refund is approved, the amount will be credited to the original payment method within 4–7 working days after approval.

Refunds are subject to product inspection and approval.

3. RETURN CONDITIONS

To initiate a return, you must:

  • Contact us within 24 hours of delivery

  • Provide valid proof of purchase

  • Share at least two (2) clear images of the product

  • Mention the reason for return

The product must meet the following conditions:

  • Must be unused

  • Must be in original packaging

  • Must include all original contents

  • Must be in perfect resale condition

Important Notes:

  • Screen Protectors must be completely unused. Opened or used screen protectors cannot be returned.

  • If packaging is opened but the product is unused, a restocking fee may apply.

  • Products returned in damaged or unsellable condition will not be eligible for exchange or refund.

Once our team verifies the details and images, we will guide you with the next steps.

4. RETURN SHIPPING ADDRESS

If your return request is approved, the product must be shipped to:

SANCOM (Spigen Store Bangalore)
Operated by: SanCom
[Operational Address – Add your Bangalore address here]

Customers are responsible for return shipping charges unless the return is due to our error.

We strongly recommend using a courier service with tracking.
SANCOM is not responsible for:

  • Lost return shipments

  • Stolen packages during transit

  • Damaged returns caused during shipping

5. REPLACEMENT POLICY

We will replace the product at no additional cost if:

  • You received the wrong product

  • The product is damaged during transit

  • The product has a verified manufacturing defect

Conditions:

  • Replacement request must be raised within 48 hours of delivery

  • Supporting images/videos may be required

  • Replacement orders are usually dispatched within 72 hours after approval

If the replacement product is unavailable in stock:

  • We may offer store credit

  • Or issue a refund to the original payment method

6. WHEN RETURNS OR REPLACEMENTS MAY NOT BE ACCEPTED

We may refuse a return or replacement if:

  • The product is not in original condition

  • The product is used or damaged due to misuse

  • Parts or accessories are missing

  • Request is raised after the allowed time period

  • The issue is not reported within 24–48 hours of delivery

Our Quality Assurance team will inspect all returned products before approving any refund or replacement.

7. IMPORTANT DISCLAIMER

SANCOM (Spigen Store Bangalore) is operated by SanCom, an Authorized Partner of Spigen. We sell only genuine Spigen products.

All returns, refunds, and replacements are subject to internal verification and approval. The decision of SanCom shall be final in case of disputes related to product condition or eligibility.

8. CONTACT US

If you have any questions regarding returns, refunds, or replacements, please contact:

SANCOM (Spigen Store Bangalore)
Legal Name: SanCom

📞 Phone: 9972535995

Customer support is available during business hours.